Archana Jha
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Delhi University
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FlashIntel GPTArchana Jha is a highly experienced professional with 28.5 years of work experience. She possesses a diverse skill set including leadership, capacity planning, process scheduling, and Six Sigma. With a strong background in customer experience and coordination, Archana has worked in various roles such as Lead Manager and Sales & Sales coordination. She has also gained valuable experience in teaching and data analysis. Archana has a proven track record of success in team management and has worked with companies like HSBC and American Express. She is currently based in Gurgaon, India.
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About
19 yrs of BPO experience. 15 yrs of WFM experience 7 yrs 7 months of Sales & Sales coordination experience. 3 yrs of School teaching. Specialties: Forecasting and Capacity planning, Data analysis, preparing Reports, Scheduling, Coordination and Customer relations. Subjects taught at school-Computer, English, Social Studies and Sanskrit.
Work Experience
Lead Manager
Lead Manager
Financial Services
Archana Jha's Professional Milestones
- People Manager - Shared Services (2017-05-01~2021-11-01): Achieved consistent and high-performing levels, building a diverse and diverse workforce.
- Senior Associate (2005-02-01~2007-06-01): Managed complex projects and maintained high productivity, ensuring client satisfaction and consistently meeting quality standards.
Education
Arts
1989-1991Skill
Leadership
Capacity Planning
Process Scheduler
Six Sigma
Aspect
Customer Experience
Bpo
Powerpoint
Employee Engagement
Coordination
Soft Skills
Iex
Teaching
Data Analysis
Forecasting
Business Development
Business Analysis
Resource Management
Vendor Management
Team Management
Excel
Process Improvement
Workforce Management
Offshoring
Minitab
Operations Management
Contact Centers
Microsoft Excel
Customer Service
Sla
Project Planning
Back Office
Management
Scheduling
Outsourcing
Mis
Transition Management
Call Centers
Service Delivery
Crm
Analysis
Performance Management
Certification
Colleagues
Jerry Begic
Owner, Le Bar Nesta
Olivier RAUD
Business Analyst | Product Owner | Project Manager
Kevin Black
Senior Product Owner
Sarvesh Kumar Mishra
Scrum Master | Deputy Product Owner | Agile Coach | Data Protection Engineer | Automation Support
Anusha Pakki
Product Owner | Certified Business Analyst
Other Named Archana Jha
Frequently asked questions
We found 3 Archana Jha's email addresses
We found 1 Archana Jha's phone numbers
Archana Jha's social media include: Linkedin,
Archana Jha works for HSBC
Archana Jha's role in HSBC is Lead Manager
Archana Jha works in the industry of Financial Services
Archana Jha's colleagues are Jerry Begic,Olivier RAUD,Kevin Black
Archana Jha's latest job experience is Lead Manager at HSBC
Archana Jha's latest education in Delhi University
