Arup Sinha
Team Lead@ Tech Mahindra
New Delhi, Delhi, India
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Arup Sinha is a Team Lead at iEnergizer in Delhi, India. iEnergizer is a global company founded in 2000, with over 10,001 employees. Arup's role involves leading teams in the Other department. iEnergizer specializes in Outsourcing and Offshoring Consulting, Professional and Technical Services, Business Consulting and Services.
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Skills & Insights
Colleagues

Emails and Phone Numbers

@ienergizer.com
@techmahindra.com
+91 120668****
+91 204225****
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About

Handled a group of 18 -20 advisors in one team for 2 years.Preparing monthly rosters, maintaining CSAT, Quality, AHT, ACW.Low attrition percentage, shrinkages etc.Good Communication and Interpersonal Skill.Believe in result oriented work.Ability to work in Team.Experience: Worked with iEnergizer for Electronic Arts process as Senior Technical Customer Support Representative (E-mail and Chat) for 2 years. Having a typing speed of 80-85 words per minute with 98% accuracy.Worked with iEnergizer for Electronic Arts process as Team Leader (Chat Process) for 2years.Worked with HCL as Senior Customer Support Representative (Pearson Chat Process) for 2.5 years.Worked with Tech Mahindra as Senior Technical Support Executive since October'18. Currently handling a team of 12 advisors under SME profile (without papers). Been on the SME profile since April'19.Been appointed as Team Leader in Tech Mahindra (Verizon Wireless - Chat) on October, 2020

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Work Experience

Erandwane, Pune, Maharashtra, 411004, IN

IT Services and IT Consulting

166626
Phone
+91 2042250000
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Arup Sinha's Professional Milestones

  • Team Lead (2010-02-01~2014-06-01): Driving team performance and fostering collaboration to deliver exceptional results.
  • Team Leader - Operations: Streamlined operations to improve efficiency and drive team productivity.
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Education

Central Board of Secondary Education
Central Board of Secondary Education

English Language And Literature/letters