Arvind Patil

20+ years experience in After Sales Service Customer satisfaction, dealer profitability through service revenues, Business Development, Service marketing, Fleet Maintenance, Channel Management and Client Management Strong acumen in managing After-sales and Customer Service Operations with key focus on customer satisfaction, dealer profitability through service revenues by ensuring optimal utilization of resources. Proficiency in implementing promotional strategies and identifying new markets to get maximum penetration in the market. Adept at tracking competitor activities and providing valuable inputs for keeping abreast of prevalent market. Extensive exposure in evaluating after-market budgets while ensuring adherence to planned expenses. Adept at ensuring customer satisfaction by achieving delivery of service quality norms by interacting with clients, efficiently handling customer’s complaints & grievances. Expert in identifying opportunities for network expansion of service infrastructure based on service potential. Hands-on managing Fleet Vehicles Maintenance; well conversant in MS Office. An enterprising leader with excellent relationship building, interpersonal and business communication abilities.