Ashley Powers
experienced client service leader | operations | team development | client retention@ OneDigital
Irvine, California, United States
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Ashley Powers is a results-driven executive with 12.4 years of experience in the insurance industry. She has a strong background in health insurance, employee benefits, benefits administration, customer service, and insurance. Based in Trabuco Canyon, California, Ashley is known for optimizing client satisfaction and retention rates through strategic leadership and innovative solutions. She is skilled in streamlining processes, identifying inefficiencies, and implementing improvements to maximize operational efficiency. Ashley is also experienced in team development, building and motivating high-performing teams, and building strong relationships with clients and cross-functional teams.
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Emails and Phone Numbers

@onedigital.com
@digitalbenefitadvisors.com
+1 770250****
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About

Results-driven and accomplished executive with a proven track record in delivering exceptional client experiences, driving operational excellence, and cultivating high-performing teams. Recognized for optimizing client satisfaction and retention rates through strategic leadership, innovative solutions, and a deep understanding of client needs.Key Skills:▪ Client Services Leadership: Adept at overseeing and enhancing client services operations to deliver top-tier service and exceed client expectations. Implement client-centric strategies to improve satisfaction and loyalty, resulting in high client retention rates.▪ Operational Excellence: Skilled in streamlining processes, identifying inefficiencies, and implementing improvements to maximize operational efficiency. Proven ability to develop and execute strategies that enhance productivity, reduce costs, and drive business growth.▪ Team Development: Strong leadership abilities with a focus on building and motivating high-performing teams. Leverage a collaborative management style to foster a culture of continuous learning, professional development, and employee engagement, resulting in improved team performance and employee retention.▪ Client Retention Strategies: Expert in developing and implementing comprehensive client retention programs. Utilize data-driven insights to identify key client needs and proactively address potential challenges. Build strong, long-lasting relationships with clients, earning their trust and loyalty.▪ Strategic Partnerships: Skilled in establishing and nurturing strategic partnerships with clients and cross-functional teams. With a track record of exceeding targets and a commitment to delivering exceptional client experiences, I am dedicated to driving sustainable growth, enhancing operational efficiency, and fostering long-term client relationships.

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Work Experience

200 Galleria Parkway, Suite 1950, Atlanta, GA, 30339, US

Business Consulting and Services

2760
Phone
+1 7702502900
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Ashley Powers's Professional Milestones

  • Manager, Account Management Team: Developing and implementing strategic account plans to drive profitability and establish strong customer relationships.
  • Account Manager (2014-09-01~2019-01-01): Successfully led the growth and expansion of key client accounts through effective client relationship management and successful customer relationship management.
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Education

Vanguard University of Southern California
Vanguard University of Southern California

Biology,

Pre-med,

Biology, Pre-med

2004-2008