Becky Roberts

Experienced and innovative person with sophisticated customer satisfaction and business administration skills. High personal integrity, and able to relate to and create trust in all. Highly articulate, confident and persuasive team builder, able to motivate and communicate to achieve exceptional business performance. Dependable and reliable in supporting and enabling team effort to produce genuine long term sustainable development. Persistent and flexible approach to the mutually beneficial achievement of business plans and personal goals for staff, suppliers and customers.  Management of change specifically through redundancy consultation processes and pressurised business environments.  Implementation of innovative management practices concerning personnel. IT reporting systems and customer – supplier relations etc…  Proven expertise in business development, sales and marketing and customer satisfaction.  Develop and deliver training courses in a call centre environment and as a consequence measure their effectiveness.  Direct Line management for 14 agents. Managing KPI’s and targets. Implementing a 1-2-1 process to develop personal performance plans.  Managing personnel of all levels and experience to maximise opportunity.  Management of a Sales Department delivering targets, efficiency and revenue.  Proven expertise in coaching skills developing all staff to the required level.  Health and Safety Officer for manufacturing site and call centre.  First Aid Officer – Accident reporting and investigating. Developing courses for Team Leaders to raise awareness.  Senior Fire Marshall – Performing drills on a monthly basis and ensuring the site is in line with regulations.  Facilitating/Structuring meetings to maximise time and solutions.  Management of recruitment and inductions for the call centre.