bela parui

NRI Process & Product Head. Development of NRI Product, enhancement of FD product and reviewing processes to meet organisational goal and complying with regulatory guidelines. Leading the Customer centricity culture and enhancing Customer experience Customer advocacy throughout the retail banking channel Improving user experience through effective design thinking opportunities, processes Simplification initiatives leading to better service Responsible for redesign processes by identifying opportunities along with competition benchmarks, regulatory changes and changing customer expectation Responsible for complaint resolution of Retail Bank Branches addressed to Senior Management and Regulatory Ensuring adherence to various Regulatory (BSCBI/ Banking Ombudsman/ RBI ) guidelines applicable for branches Servicing Third Party request/ complaints (Insurance & Mutual Funds). Presenting and preparing proposal for interest rate change, premature withdrawal & penalty clauses in Asset & Liability committee (ALCO) meetings Reviewing Bank Circulars, Manual and Operating guidelines to incorporate up to date product features / processes and presenting to Committee Members Responsible for presenting various MIS / reports / presentation for Senior Management, Councils and Boards