Ben Gabrys

A detail oriented, self-motivated professional with over eighteen years of customer service, operations management, and team supervisory experience. Manages a centralized team of over thirty executive assistants, as well as coordinating with an operations team to oversee an office of around 120 employees. Focused on team development and collaboration, improving internal customer relationships and fostering operational efficiency through soliciting and managing ongoing feedback. Leads by example and is a proponent of employee empowerment through knowledge sharing, teaming, training, flexibility, and accountability. Mentors, motivates, and coaches high-performing teams. Proactively identifies risks and opportunities, in order to recommend alternative business solutions when necessary. Implements change management, creates and executes project plans, as well as volunteers for special projects as needed. Enjoys working with and developing teams, maximizing the value of customer service, increasing customer satisfaction, integration of new products and services, and driving growth.