Robert S.

Ben Shirley is a high-performance Change Management and Training Consultant with over 20 years of rich experience across multiple industries, business processes, and disciplines. Ben’s expertise lies in OCM methodologies, Communications, Training Leadership, Instructional Design and Development (including e-Learning), and Training Facilitation centered around adult learning principles and the ADDIE model. Mr. Shirley is a User Productivity Kit Professional expert, an expert Ancile uPerform admin and developer, and an expert with SAP Enable Now as an admin and a master author. Ben’s additional experience in quality assurance, business analysis, process management, functional configuration, end-user support, and customer service allows him a perspective such that he delivers a solid product with a shorter development time. Mr. Shirley successfully works with all levels of an organization, both internal and external process partners treating each as his customer. He is customer service-focused, with a passion for service excellence, ensuring repeat return business through strong and beneficial internal or external business relationships benefiting the organization in both short and long-term goals.