Benjamin Baghdadi

Technology and Business Operations Executive with career history of producing highly profitable, innovative and sophisticated cloud-based enterprise software applications. Equally conversant in the language of business and technology, I serve as an ideal interface "the glue" between integrated solutions and various functional units within an industry software vendor. Noted for driving value for organizations, employees and customers through… • Transformation Leadership: Carried out operational transformations, business and orgs restructuring and process improvements that resulted in better product delivery, product support, improved customer satisfaction and up to 22% cost reductions. • Enabling Profitability: Managed SaaS product programs that generated more than $700M. • Global Workforce Management: Led as many as 200 people across offices in US, Canada, UK, Germany, Australia, New Zealand, India, Russia, East Europe and Middle East. • Merger and Acquisition Effectiveness: Played key role in pre-LOI, post-LOI, due diligence, assimilation, on-boarding, consolidation and unification of 13 SaaS products and cloud-based software acquisitions that took the company to a successful IPO and a $1.1B market cap in a span of 6 years. I am an assertive, take-charge, proven leader with positive "can do" attitude and a sense of urgency to get things done collaboratively. I have been repeatedly able to make progress in unclear situations and adapted to working in a new environment as a thinker and a problem solver with good judgment, and a broad business perspective while eager to learn and grow continuously. - Customer needs analysis and solution development - Software development - Customer success and customer support - Business transformation and process improvement - M&A, IPO, growth, profitability - Enterprise Software, B2B, B2C - ERP - CRM - SCM - BI - Budget, cost, risk and change control - Resource planning and prioritization - Cloud - SaaS - Managed Services - Agile methodology - SAFe - Scrum framework - Project and program management - Team development and leadership