Customer Success Manager@ Fortified Health Security
Franklin, Tennessee, United States
Benjie Graham
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Grundy County High School
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FlashIntel GPTBenjie Graham is a motivated and driven people manager with 24.9 years of experience. She has a strong background in training, employee benefits, call center operations management, and customer satisfaction. Based in the United States, Benjie has a successful track record of exceptional performance in various industries, managing executives and front line employees. She has successfully transitioned from a retail sales industry to a call center industry supporting phone technical support agents in a premium hardware/software support queue. Benjie is known for her adaptability and ability to remain collective under pressure. She thrives in deadline-driven environments and has excellent team building skills.
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About
Motivated and driven people manager with a successful 15-year track record of exceptional performance in various industries managing executives and front line employees. Very personable with exceptional drive for results and adaptability. Made a successful and seamless transition from a retail sales industry to a call center industry supporting phone technical support agents in a premium hardware/software support queue. I've been described as flexible and versatile and able to remain collective under pressure. I remain poised and competent with demonstrated ability to easily transcend cultural differences. I thrive in deadline-driven environments and have excellent team building skills.
...See MoreWork Experience
Customer Success Manager
Computer and Network Security
Benjie Graham's Professional Milestones
- focus manager team lead (2014-06-01~2021-12-01): Coordinated teams to achieve goals and exceed productivity targets, driving successful projects and client satisfaction.
- client premium support manager (2006-11-01~2014-05-01): Implemented quality standards for client support, resulting in improved customer satisfaction and reduced customer retention rates.
Education
Skill
Training
Employee Benefits
Call Center
Customer Satisfaction
Operations Management
Customer Service
Process Improvement
Team Building
Inventory Management
Troubleshooting
Cross Functional Team Leadership
Computer Hardware
Sales
Call Centers
Strategic Planning
Leadership
Management
Recruiting
Software Documentation
Program Management
Human Resources
Windows 7
Vendor Management
Team Leadership
Project Management
Sales Management
Technical Support
Certification
Colleagues
Jason Myers
Vice President - Process Improvement & Globalization
Eliud Rosario
Vice President Of Sales North America
Russell Teague
Vice President Advisory & Threat Operations
Preston Duren, CISSP
Vice President Cybersecurity Operations
Dan L. Dodson
Chief Executive Officer
Other Named Benjie Graham
Frequently asked questions
We found 1 Benjie Graham's email addresses
We found 2 Benjie Graham's phone numbers
Benjie Graham works for Fortified Health Security
Benjie Graham's role in Fortified Health Security is Customer Success Manager
Benjie Graham works in the industry of Computer and Network Security
Benjie Graham's colleagues are Jason Myers,Eliud Rosario,Russell Teague
Benjie Graham's latest job experience is Customer Success Manager at Fortified Health Security
Benjie Graham's latest education in Grundy County High School
