Bernhard Löhrer

Level 2 Support engineer for different software products Summary: I'm a very good analyst and have a wide variety of in-depth knowledge of products, protocols and techniques. I'm a team player, have experience in project management, conducting presentations and workshops. I like creating documentation and always received very positive feedback for explaining complex coherence. Personal profile: • 10 years of experience as second level support engineer for different software products • Excellent analytic skills for problem determination and root cause analysis • Successful work closely with worldwide development teams • Structured and effective way of working • Distinct ability to explain complex technical situations for different audiences • Accuracy and attention for details • Distinct ability to create technical documentation • Excellent communication skills also on an international basis • Sense of appropriate escalation management