Bhanu Pratap Agrawal

Highly skilled and experienced Social Media Listening & Brand Reputation Manager specializing in Brand Reputation Management (ORM/BRM) and Strategy Building. Demonstrated expertise in leading cross-functional initiatives, managing high-performing teams, and effectively overseeing clients' digital assets. Remarkable track record of driving substantial increases in brand-positive sentiment, elevating it from 34% (FY21-22) to an impressive 44% (FY22-23). Recognized for exceptional achievement in significantly reducing First Response Time from 1 hour 55 minutes (FY21-22) to a remarkable 46 minutes (FY22-23), thereby enhancing the overall customer experience. Adept in implementing process improvement strategies, refining responses to ensure utmost professionalism and client satisfaction. Possess a keen ability to foster enhanced client engagement through innovative and effective communication techniques.