Senior Director - Global Service Delivery | BFSI@ Concentrix
Bengaluru, Karnataka, India
Bharat Aiyappa
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FlashIntel GPTBharat Aiyappa is an experienced professional with 17 years of expertise in CRM, BPO, and BPM. He is known for his strong values, integrity, and organizational skills. With a focus on client service delivery, account management, and P&L management, Bharat excels in change and project management. He has a proven track record in quality assurance and business compliance. Bharat has worked in various roles, including Senior Director at Concentrix and GM at IBM. He is also a Six Sigma Green Belt certified professional.
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About
17+ years of total experience in CRM, BPO & BPM industry. I am an authentic leader high on Values, Integrity & Organizational skills Core Expertise- Client Service Delivery, Account Management, P&L management, People Management, Change & Project Management, Quality Assurance and Business Compliance Domain Specialization- Banking & Financial Services, Tech Support, Teleco and Retail Customer Service Key Competencies– Strategic Leadership, manage diverse Global teams, high on EQ, Tenacious and Value driven Professional Certifications– Six Sigma Green Belt, LEAN accredited, ISO 9001:2008, BBSI and AMP ISB Executive Program– Accelerated Management Program: Emerging Leader Certification 2015
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Senior Director - Global Service Delivery | BFSI
IT Services and IT Consulting
Bharat Aiyappa's Professional Milestones
- Senior Director - Global Service Delivery | BFSI (2013-12-01~): Streamlined global service delivery operations, driving cost-efficiency and improving customer satisfaction.
- General Manager - Banking Delivery (2004-04-01~): Growing the banking delivery chain through strategic management and continuous improvement initiatives.
Skill
Team Management
Program Management
Project Management
Management
Vendor Management
Customer Relationship Management
Change Management
Business Analysis
Business Process Improvement
Outsourcing
Certification
Colleagues
Michelle Aclan
Business Owner
Laura Greig
Owner, Concentrix Solutions Inc
Marie Cris Briones
Business Owner
tim collinge
Construction Company Owner at Concentrix
Sanjeev Panda
Process Owner | Project Delivery Management | Business Analysis | Operation Management | CXL Business Planner
Other Named Bharat Aiyappa
Frequently asked questions
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Bharat Aiyappa's social media include: Linkedin,
Bharat Aiyappa works for Concentrix
Bharat Aiyappa's role in Concentrix is Senior Director - Global Service Delivery | BFSI
Bharat Aiyappa works in the industry of IT Services and IT Consulting
Bharat Aiyappa's colleagues are Michelle Aclan,Laura Greig,Marie Cris Briones
Bharat Aiyappa's latest job experience is Senior Director - Global Service Delivery | BFSI at Concentrix
