Senior Workforce Manager@ CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Bengaluru, Karnataka, India
Bhushan BN
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FlashIntel GPTBhushan BN is a highly experienced professional with 21.4 years of work experience. He possesses a wide range of skills including excel vba automation, analytics, ERP, leadership, outsourcing, service delivery, and more. Based in Bengaluru, India, Bhushan is responsible for setting up and streamlining workforce practices for the Banking Domestic Process, demonstrating a significant number of inbound calls and 1L transactions. He has a strong background in team management, operations management, and process improvement. Bhushan has held various managerial positions in renowned companies such as CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED, Infosys BPM, and Vee Technologies.
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About
Responsible for setting up and streamlining workforce practices for Banking Domestic Process which represent 16L Inbound calls and 1L transactions of Email & Chat per month with an employee base of 1,000+ with 19 direct Reporters operating at Bangalore & Hyderabad; Supervised 2 Assistant Managers, 1 Manager and 16 WFM Analysts;
Work Experience
Senior Workforce Manager
Bhushan BN's Professional Milestones
- Senior Domain Manager (2015-04-01~2016-02-01): Optimized domain optimization and enhanced customer engagement, resulting in improved customer satisfaction and revenue growth.
- Senior Workforce Manager (2017-09-01~): Recruited and recruited top talent to drive company growth and improve overall employee engagement.
Skill
Excel Vba Automation
Analytics
Erp
Leadership
Outsourcing
Service Delivery
Bpo
Vendor Management
Business Analysis
Business Process
Management
Team Management
Operations Management
Team Leadership
Crm
Process Improvement
Certification
Colleagues
Other Named Bhushan BN
Frequently asked questions
We found 2 Bhushan BN's email addresses
Bhushan BN's social media include: Linkedin,
Bhushan BN works for CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Bhushan BN's role in CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED is Senior Workforce Manager
Bhushan BN's colleagues are Kamal Pruthi,Ajanta Das,Anil Kondepati
Bhushan BN's latest job experience is Senior Workforce Manager at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
