Bill Laurain

Seasoned sales professional and solutions consultant, leveraging years of advanced applications selling to enable clients to build stronger customer relationships and brand advocates. Expert in Digital Transformation, Customer Experience based solutions, Cloud Software as a Service, and Collaboration applications. A polished communicator who excels at constituting new business and technical strategies for customers based on customer demand and innovation in the marketplace. Highly accomplished in helping enterprises create competitive differentiation through use of CX, AI, Automation and contact center technology. Core competencies include: Digital Customer Experience Strategies Contact Center Technologies (AI, Virtual Assistants, Customer Analytics) Customer Care Solution Discovery, Architecture and Design Data Center Enterprise Networking Unified Communication (VIdeo, Voice, IM, Meetings) Cloud (Contact Center as a Service)