Bill Trognitz

• Dashboard and report creation for executive, accounting and operational staff including industry KPIs, transaction and revenue parameters and customer retention/defection reports• Data analysis and ETL techniques using SQL Server Management Studio and Reporting Services, Power BI data models, Microsoft Excel and Access• Petroleum industry ERP administration, support, training and documentation• Developed EDI processes for information exchange between data pricing and accounting software and for customer billing templates, vendor invoices and bills of lading • Technical writing of software QA testing procedures, analysis reports and black-box testing implementation• Project management experience includes implementation of company-wide VoIP phone system, hardware migration projects for a banking call center and a multiple-site health-care software conversion to meet HIPAA standards• Strong problem solving, critical thinking skills and attention to detail