Bimal S. Kumar

My professional purpose is to solve challenging problems using tech and add measurable value to the business. Fortunate to be associated with some of the leading, purpose-driven organizations - An EduTech start-up where we could help thousands of college graduates to gain access to lectures of top universities, an innovative consumer goods firm, where I could improve retail sales operations, a leading eDiscovery and Information Governance firm, where I could drive product development of one of the most innovative products in the industry, helping users to be efficient, and capture insights from vast reams of data. Currently, I work with an amazing tech service firm in Toronto designing some of the best products and services around the public cloud business division. Highlights - Ideation to launch - three products - Contributed to an increase of 17% revenue, new product launch - Led a faster customer on-boarding program, reduced the timeframe by 7 days - Improved priority 3 ticket response rate by 30% - Generated 22 viable new product ideas, internal & external activities in 60 days - Reduced the first MVP release timeframe by 2 months - Conducted product tests with more than 92 customers in the education sector - Failed 2 major feature launches, learned some valuable lessons :-)