cx ux e cs | quality process and project | data analytics | lean six sigma black belt@ TIM Brasil
Rio de Janeiro, Rio de Janeiro, Brazil
Evelyn Silva
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Universidade Veiga de Almeida
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FlashIntel GPTEvelyn Silva is an experienced Produce Engineer with 19.4 years of work experience. She is skilled in call center, key performance indicators, Microsoft Excel, outsourcing, and Microsoft Office. Based in Rio De Janeiro, Brazil, Evelyn holds a Black Belt degree in Lean Six Sigma and has a background in process restructuring, finance, and customer experience. She has a strong focus on business development and has successfully implemented system development, data banking, and process automation projects. Evelyn has worked in the telecommunications industry, focusing on quality, project management, and process management. She is skilled in building relationships with technical, operational, and multidisciplinary teams, as well as implementing strategic projects.
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About
Engenheira de Produção com certificação Black Belt em Lean Six Sigma atuando como tutora da metodologia para projetos com foco em reestruturação de processos, eficiência financeira ou melhoria na experiência do cliente. Experiência de mais de 10 anos no levantamento e análise massiva de grandes volumes de dados que suportam as áreas de negócio na tomada de decisão. Background em implementação de projetos de desenvolvimento sistêmico, banco de dados e automatização de processos. Forte vivência no setor de telecomunicações nas áreas de Qualidade, Projetos e Processos utilizando ferramentas de melhoria contínua para mapeamento, otimização e implementação de processos e gestão de projetos estratégicos. Gestão e construção de relacionamento com equipes técnicas, operacionais e multidisciplinares, prestadores de serviços, clientes e fornecedores, com alinhamento estratégico para garantia do desdobramento de metas, eficiência das entregas, implantação de projetos e especificação de sistemas.
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cx ux e cs | quality process and project | data analytics | lean six sigma black belt
Specialista - Massive Channels Strategy
analista informaã ãµes comerciais - mis
Sales Experience Support Specialist
Senior Consultant - Large Retail Sales Strategy
Consultor | Large Retail Sales Strategy
Consultant - Customer Intelligence
Consultor - Geomarketing
Information Analyst | Commercial Management Information Systems
Receiving Guarantee Analyst
Senior Reliability Assistant
Telecommunications
Evelyn Silva's Professional Milestones
- Consultor - Geomarketing (2017-02-01~2018-02-01): Driving strategic geomarketing initiatives to optimize business operations and maximize ROI.
- Senior Reliability Assistant (2012-12-01~2014-02-01): Optimized system performance through efficiency and process improvements, resulting in significant cost savings and improved operational efficiency.
Education
Skill
Call Center
Key Performance Indicators
Microsoft Excel
Outsourcing
Microsoft Office
Bpo
Access
Business Intelligence
Vba
Sap
Centrais De Atendimento
Indicadores Chave De Desempenho
Microsoft Powerpoint
Microsoft Access
Sas
Visual Basic
Operating Systems
Dos
Microsoft Project
Sql
Negotiation
Lean Six Sigma
Engenharia De Processos
Engenharia De Garantia Da Qualidade
Contact Centers
Business Strategy
Certification
Colleagues
Laryssa G.
Product Owner | Marketing Consumer & Small And Medium Business | Structuring Projects | Chief Product Officer
Paulo Cesar Rebelo Barros
Data Analyst | SQL Developer | SAS Enterprise Guide | CRM | Campanhas | Product Owner
Vanessa Dourado Guedes
Scrum Master | Product Owner - SFC®|| PSPO®|| PSM®
Patricia Rosanti Manso
Project Management | Process Management | IT Manager | Agile Scrum Manager | Cloud Management Of Monitoring
Fabíola Dantas
Product Owner | Product Manager
Other Named Evelyn Silva
Frequently asked questions
We found 2 Evelyn Silva's email addresses
Evelyn Silva's social media include: Linkedin,
Evelyn Silva works for TIM Brasil
Evelyn Silva's role in TIM Brasil is cx ux e cs | quality process and project | data analytics | lean six sigma black belt
Evelyn Silva works in the industry of Telecommunications
Evelyn Silva's colleagues are Laryssa G.,Paulo Cesar Rebelo Barros,Vanessa Dourado Guedes
Evelyn Silva's latest job experience is cx ux e cs | quality process and project | data analytics | lean six sigma black belt at TIM Brasil
Evelyn Silva's latest education in Universidade Veiga de Almeida
