Director Of Claims Operations@ USAA
Phoenix, Arizona, United States
Bobby Jones, CPCU, ChFC, CLU, MSML
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Western Governors University
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FlashIntel GPTBobby Jones, CPCU, ChFC, CLU, MSML is a results-driven Senior Leader with over 30 years of experience in the P&C insurance industry. He has a strong track record of developing and leading high-performing teams and promoting data-driven decision making. Bobby is skilled in insurance, coaching, public speaking, and property and casualty insurance. He is known for his commitment to service excellence, quality output, and building relationships. Bobby consistently exceeds performance objectives through effective planning, data analytics, and executive level business acumen. He has worked for companies like USAA and State Farm, gaining expertise in various roles such as Lead Business Process Consultant, Operations Section Manager, Claim Team Manager, and Claims Specialist.
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About
Results driven Senior Leader with extensive experience in the P&C insurance industry, including over 13 years’ experience developing and leading high performing teams. Demonstrates commitment to service excellence, quality output, relationship building, promotes data-driven decision making, and develops and inspires high-performing teams to success. Cultivates trusted relationships, develops operational workforce planning strategies in support of strategic, tactical, and financial goals, and stays abreast of emerging trends and issues. Consistently exceeds performance objectives through effective planning, leverages data analytics to drive business decisions, and demonstrates executive level business acumen.
...See MoreWork Experience
Director Of Claims Operations
Financial Services
Bobby Jones, CPCU, ChFC, CLU, MSML's Professional Milestones
- Claim Team Manager (2008-07-01~2012-09-01): Successfully implemented new software development processes, resulting in increased efficiency and cost savings.
- Director Of Claims Operations (2021-03-01~2021-10-01): Driving strategic business development strategies to optimize operations and drive organizational success.
Education
Leadership,
Management,
Master Of Science,
Masters,
Leadership And Management
1514764800-1514764800Skill
Insurance
Coaching
Public Speaking
Property And Casualty Insurance
Goal Oriented
Strategic Planning
Management
Customer Service
Program Management
Interviews
Leadership Development
Corporate Communications
Employee Relations
Strategic Leadership
Training
General Insurance
Microsoft Office
Microsoft Excel
Cross Functional Team Leadership
Team Building
Property Damage
Business Intelligence
Event Planning
Problem Solving
Operations Management
Customer Relationship Management
Strategy
Continuous Improvement
Business Process Improvement
Change Management
Claims Management
Customer Experience
Customer Satisfaction
Litigation
Performance Management
Process Improvement
Regulatory Compliance
Risk Management
Underwriting
Microsoft Word
Microsoft Powerpoint
Negotiation
Training And Development
Written Communication
Claim Investigation
Claims Resolution
Insurance Claims
Strategy Development
Onenote
Certification
Colleagues
Majid Qureshi
Product Manager | Certified Scrum Product Owner | Digital Channels | Digital Product Management
Rob Bennett
product owner lead at usaa federal savings bank
Lauren Hernandez
Product Owner
Ericka Fonseca, MOL
Senior Business Process Owner
David Tassinari, MBA, PMP, CCMP, SA, CSM, PPMC, CPM, DTM
Business Process Owner Senior
Other Named Bobby Jones, CPCU, ChFC, CLU, MSML
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Bobby Jones, CPCU, ChFC, CLU, MSML's social media include: Linkedin,
Bobby Jones, CPCU, ChFC, CLU, MSML works for USAA
Bobby Jones, CPCU, ChFC, CLU, MSML's role in USAA is Director Of Claims Operations
Bobby Jones, CPCU, ChFC, CLU, MSML works in the industry of Financial Services
Bobby Jones, CPCU, ChFC, CLU, MSML's colleagues are Majid Qureshi,Rob Bennett,Lauren Hernandez
Bobby Jones, CPCU, ChFC, CLU, MSML's latest job experience is Director Of Claims Operations at USAA
Bobby Jones, CPCU, ChFC, CLU, MSML's latest education in Western Governors University
