Service Desk Analyst@ FGL Sports Ltd
St. Catharines, Ontario, Canada
Brad Thibeault
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Niagara College
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FlashIntel GPTBrad Thibeault is a highly experienced professional with 13.7 years of work experience in security, customer service, credit cards, investigation, and first aid. He is based in St. Catharines, Canada. Brad has four years of Security Emergency First Responder experience, two years in Customer Service, and one year in a financial institution handling MasterCard. He is seeking to branch into the Fraud Detection and Investigation field and is dedicated to making a positive impact in this field. His background and education in Security and Customer Service make him a valuable asset in this field.
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With four years of Security Emergency First Responder experience, two years experience in Customer Service and one year working in a financial institution handling MasterCard, I want to branch off into the Fraud Detection and Investigation field. With my background and education in Security and Customer Service within a Financial Institution, I would make a strong and viable asset in this field. Restricted Fire Arms Safety Course Valid Ontario Security License Valid Ontario G-Class Drivers License Drivers Education and Safety Course Standard CPR & First Aid ‘C’, A.E.D. Certified Smart Serve Certification Tactical Training Course (PSIS Compliance) -Authorities & Limitations, Tactical Defense, Communications & Survival, Emotionally Disturbed Persons, Tactical Handcuffing & Searching, Excited Delirium/Positional Asphyxiation
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Service Desk Analyst
Retail
Brad Thibeault's Professional Milestones
- Fraud Monitoring Representative (2011-08-01~2017-01-01): Streamlined fraudulent monitoring processes, ensuring effective fraud detection and mitigation of potential threats.
- Service Desk Analyst (2017-01-01~): Streamlined customer satisfaction by implementing automated technology solutions for improved customer satisfaction.
Education
Law
2004-2006Skill
Security
Customer Service
Credit Cards
Investigation
First Aid
Fraud
Certification
Colleagues
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Brad Thibeault works for FGL Sports Ltd
Brad Thibeault's role in FGL Sports Ltd is Service Desk Analyst
Brad Thibeault works in the industry of Retail
Brad Thibeault's colleagues are Jeremy Redquest,Dalot loi Krisrobal,Shaun Lush
Brad Thibeault's latest job experience is Service Desk Analyst at FGL Sports Ltd
Brad Thibeault's latest education in Niagara College
