Bradford Gaines

A key player in contributing to the effectiveness of operations management, leading and developing diverse teams, initiating strategic concepts that enhance the achievement of organizational goals, and pioneering blueprints that births the growth of established initiatives are areas I have demonstrated efficiency in through the years. For over 9 years, I have excelled in working across diverse multi-cultural spaces and in a fast-paced environment. My track record includes training and mentoring teams, communicating effectively with clients, defending the interest of the company while satisfying customers, performing thorough analysis to avert problems, and designing and implementing strategies to foster business deliverables. Skilled in demonstrating expertise in in Financial Analysis, Team Management and Development, Project Management, Cross-Functional Collaborations, Leadership and Teamwork, Client Relationship Management, Training and Development, Financial Management, Communication Management, And Risk Analysis - to name a few. I have previously functioned as the Business Lending Specialist in Navy Federal Credit Union; Business Operations Specialist in Navy Federal Credit Union; Member Service Representative II in Pen Air Federal Credit Union; Office Manager in Gaines Auto Center. Career accomplishments; Champions and maintains pipeline of loans from processing to closing, and ensures quick closings on all loans and handled the origination of credit cards and commercial loans of less than $500K. Functions as a counsel to prospective member to discuss available options and alternatives while demonstrating sound knowledge of SBA 7a program, FCA (Farm Credit Act) regulations, NCUA, FINRA, and CFPB regulations, and general understanding of agriculture business - Navy Federal Credit Union. Served as a supervisor/lead for SBA Loan Processing team managing 10-15 processors and maintaining quality, as well as a great member experience for 6+ month assignment while simultaneously working with business unit partners, and outside business unit partners to update manuals, and processes to help improve quality of service. Spearheads numerous functional teams with the organization including the business unit with taking high priority calls, and de-escalates as well as helps members with lending opportunities within commercial lending; led the reviewing of CFPB (Consumer Financial Protection Bureau) complaints sent to the business unit, and provides guidance on how to proceed to maintain regulatory compliance - Navy Federal Credit Union.