enterprise technical support advisor at one identity@ One Identity
Beaver Bank, Nova Scotia, Canada
Brandon Ferguson
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Nova Scotia Community College - NSCC
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FlashIntel GPTBrandon Ferguson is an Analytical Technical Support representative with 18 years of experience. He has a strong background in resolving complex hardware and software issues and has worked in various customer service roles. Brandon is known for his critical thinking and problem-solving skills, as well as his ability to address customer issues and maintain calm in stressful situations. He recently graduated from a computer animation course and has a degree in 3D printing. Brandon has worked for companies such as One Identity, Ping Identity, NTT DATA Services, and BlackBerry, gaining expertise in IT services and consulting.
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About
Analytical Technical Support representative adept at resolving complex hardware and software related issues, with a demonstrated 12 years’ experience, and 29 years’ of various customer service facing roles. Critical thinker who addresses customer issues while maintaining calm in stressful situations instilling confidence in my customers during business critical outages. Recently graduated from a computer animation course that has allowed me to demonstrate a high degree of originality and creativity in 3d printing.
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enterprise technical support advisor at one identity
Software Development
Brandon Ferguson's Professional Milestones
- Technical Support Engineer (2016-01-01~2019-03-01): Developed efficient support processes to resolve technical issues, ensuring seamless communication and delivering exceptional customer service.
- Senior Linux Administrator (2014-07-01~2016-01-01): Implementing scalable and secure solutions to optimize system performance and overall business performance.
Education
Information Technology
852076800-883612800Skill
Windows Server 2003
Blackberry Enterprise Server
Microsoft Exchange 2003
Active Directory
Dos
A+
Net+
Microsoft Office Suite 2003
Sql Server Management Studio
Microsoft Sql Server
Activesync
Mobile Device Management
Blackberry Os
Servers
Troubleshooting
Blackberry
Windows Server
Technical Support
Comptia
Smartphones
Software Installation
Microsoft Exchange
Bmc Remedy
Mobile Technology
Iis
Network Security
Networking
Linux
Windows 7
Windows Xp Pro
Dos Commands
Windows 2000
Dns
Microsoft Excel
Microsoft Suites
Microsoft Word
Microsoft Office 2007
Outlook Express
Microsoft Office 2003
Database Administration
Windows System Administration
System Administration
Integration
Remote Desktop
Help Desk Support
Wireless Networking
Windows Xp
Tcp/ip
Laptops
Network Administration
Certification
Colleagues
Brad Zapalac
Finance Executive | Vice President | Director | Business Development Finance Partner
Gergely Karácsonyi
Product Owner
Brad Zapalac
Finance Executive | Vice President | Director | Business Development Finance Partner
Szabolcs Szondi
product owner at one identity
Stuart Sharp
vice president product strategy | identity thought leadership
Other Named Brandon Ferguson
Frequently asked questions
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Brandon Ferguson works for One Identity
Brandon Ferguson's role in One Identity is enterprise technical support advisor at one identity
Brandon Ferguson works in the industry of Software Development
Brandon Ferguson's colleagues are Brad Zapalac,Gergely Karácsonyi,Brad Zapalac
Brandon Ferguson's latest job experience is enterprise technical support advisor at one identity at One Identity
Brandon Ferguson's latest education in Nova Scotia Community College - NSCC
