Brandy Dickerson

Detailed, customer focused and collaborative employee with proven success across industry lines in fast paced work environments. Consistently exceed revenue, and quality standards. Listen to understand internal and external customer needs and creatively bring resolution to ensure customer satisfaction. Continuous learner who shares knowledge with colleagues for maximum contribution. Self-starter as well as valued team member. Skilled in: • Quality • Customer satisfaction • Collaboration • Team orientation • Detailed orientation • Process improvement SELECTED ACCOMPLISHMENTS DETAIL ORIENTATON • Analyzed and implemented complex work orders to meet customer expectations and legal requirements. • Scheduled 100 employees weekly to ensure coverage for anticipated business volumes. • Picked up cash from 10-20 registers; balanced and closed out daily, prepared cash deposit. • Quickly learned new operations; increasing contribution by being able to adapt to management needs. QUALITY / PROCESS IMPROVEMENT • Combined work ethic, customer focus, and team orientation to maintain the 99.9% quality rating throughout the 24 month notification period of department being outsourced. • Worked six years and never had an End Customer Impact or quality issue. • Increased production and reduced costs by investigating and implementing solutions for quality improvement. • Earned Six Sigma Yellow Belt Certification. CUSTOMER FOCUS / COMMUNICATION • Trained employees to maximize their individual skills while ensuring exceptional customer support and adherence to policies and procedures. • Gained a reputation for “can-do” attitude, working across department lines to ensure best resolution to work issues.