Certified Master Life Coach | Executive Coach | Motivational Speaker | Former Board Vice Chair Of The U.S. Marketplace Inclusion Development@ Harvard Pilgrim Health Care
Philadelphia, Pennsylvania, United States
Brenda A. Cole
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Harvard University
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FlashIntel GPTBrenda A. Cole is an innovative and customer service-focused leader with over 40 years of experience in the healthcare industry. She has a proven track record of defining and executing strategies for the diverse marketplace, increasing membership, brand visibility, and developing strong partnerships with community, business, and political leaders. Brenda is known for her results-driven customer service, creativity, innovation, and ability to lead teams. She has a strong focus on diversity, thought leadership, brand building, relationship building, and strategic thinking. Brenda has held various leadership positions in reputable organizations such as Harvard Pilgrim Health Care, Horizon Blue Cross Blue Shield of New Jersey, and Aetna.
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About
An innovative, customer service focused, and results-driven leader with more than 40 years of experience in the healthcare industry, with 27 years in Customer Service, and over 6 years of experience in the Diversity and Inclusion space. A proven track record of defining and executing strategies for the diverse marketplace that achieve business objectives, increase growth in membership, increase brand visibility, and develop strong partnerships with community, business, and political leaders. A thought leader with a strong customer service lens who has successfully developed and empowered others to perform at a high level Core competences include: • Results Driven Customer Service • Creativity and Innovation • Marketplace Awareness • Leveraging Diversity • Thought Leadership • Brand Building • Relationship Building • Change Agent • Strategic Thinking • Development of Others • Accountability • Team Building • Strong Work Ethic • Integrity • Vision
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Certified Master Life Coach | Executive Coach | Motivational Speaker | Former Board Vice Chair Of The U.S. Marketplace Inclusion Development
Vice President Marketplace Inclusion Development
Vice President of Customer Services Sales Operations
Wellness and Fitness Services
Brenda A. Cole's Professional Milestones
- Director Of Precertification, Provider Services, And Member Services (2008-09-01~2012-01-01): Implementing streamlined precertification processes, increasing efficiency and enhancing service delivery.
- Manager Of Provider Services Operations (2005-11-01~2008-09-01): Optimized operational efficiency through streamlined processes, enhancing productivity and driving overall customer satisfaction.
Education
Skill
Leadership
Management
Training
Team Building
Process Improvement
Cross Functional Team Leadership
Call Centers
Health Insurance
Healthcare
Leadership Development
Strategic Planning
Insurance
Program Management
Recruiting
Analysis
Medicare
Customer Service
Managed Care
Provider Relations
Business Process Improvement
Strategic Thinking
Customer Satisfaction
Vendor Management
Hipaa
Budgets
Project Planning
Marketing
Business Communications
Hmo
Call Center
Team Leadership
Performance Management
Sales Operations
Negotiation
Employee Benefits
Network Development
Coaching
Business Analysis
Claim
Team Motivator
Change Management
Business Process
Operations Management
Talent Management
Medicaid
Ppo
Organizational Development
Diversity And Inclusion
Time Management
Crm
Certification
Colleagues
Vijay Bhatt, CISM
Deputy Chief Technology Officer
Richard Oconnor
Vice President | Chief Marketing Officer
James DuCharme
Chief Financial Officer
Diane Sinski
Chief Marketing Officer | Chief Of Staff
Laura Peabody
Chief Legal Officer
Other Named Brenda A. Cole
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Brenda A. Cole's social media include: Linkedin,
Brenda A. Cole works for Harvard Pilgrim Health Care
Brenda A. Cole's role in Harvard Pilgrim Health Care is Certified Master Life Coach | Executive Coach | Motivational Speaker | Former Board Vice Chair Of The U.S. Marketplace Inclusion Development
Brenda A. Cole works in the industry of Wellness and Fitness Services
Brenda A. Cole's colleagues are Vijay Bhatt, CISM,Richard Oconnor,James DuCharme
Brenda A. Cole's latest job experience is Certified Master Life Coach | Executive Coach | Motivational Speaker | Former Board Vice Chair Of The U.S. Marketplace Inclusion Development at Harvard Pilgrim Health Care
Brenda A. Cole's latest education in Harvard University
