Brendon Morgan

With a strong background in customer service and managing CS teams, I've recently pivoted to a production role in the video game sector. I have extensive technical experience with PCs and consoles and a strong technical and managerial history. The move to a production role has allowed me to make the most of my existing skill set while learning a great deal along the way and having a great time doing it. In the last little while I’ve built upon my scheduling & prioritization skills to take these to the next level and I am always looking for new ways to improve. I have a number of years of experience with Jira, Hansoft, SVN and a variety of internal tools used for game development as well as strong Office suite and Windows knowledge. I also have excellent troubleshooting and problem resolution skills that I have built up over the last few years. Having worked extensively supporting end users in a number of roles I am also very experienced in customer and community management as well as complaint resolution. I have a great familiarity with Support tools such as Zendesk, Netsuite and several other internal company specific support systems at Blizzard and Amazon. On a personal note I am a budding amateur photographer and I have taken photos of a wide range of events from weddings to sports competitions, festivals and other live events. I also have experience taking outdoor portraits, group photos and landscapes. Specialties: business solutions, computer hardware, technical support, photography, stock management, graphic design, image manipulation, software testing, workstation administration, beta testing, problem finding, problem solving, digital asset management, VoIP, remote assistance, scheduling, prioritization, support systems, project management