Brian Gonzales
Tell me more about Brian Gonzales?
Brian Gonzales is a highly experienced Sr. Operations Manager with 27.9 years of work experience. He has a strong background in call centers, workforce management, and customer experience. Currently, he is working at Alorica in the Greater Nashville Area. Throughout his career, he has held various positions in reputable companies such as Qualfon, Kansas State University Foundation, Empire Today, SYKES, and Alorica. Brian's expertise lies in process improvement, customer retention, and outsourcing. He is known for his leadership skills and ability to drive customer satisfaction.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Sr. Operations Manager at Alorica. Location ... Alorica. Privately Held; 10,001+ employees; Outsourcing/Offshoring industry. Currently ... Greater Nashville Area...
Work Experience
Manager Of State Agico Requirements
Fundraising
Brian Gonzales's Professional Milestones
- Manager Of State Agico Requirements (2017-01-01~): Implementing standardized GATA curriculum and practices to enhance student achievement and achievement.
- Senior Supervisor (2005-01-01~2007-01-01): Implementing and managing team processes to optimize productivity and enhance team performance.
Skill
Call Centers
Workforce Management
Bpo
Customer Experience
Contact Centers
Customer Satisfaction
Call Center Development
Process Improvement
Operations Management
Performance Management
Inbound Marketing
Vendor Management
Customer Retention
Outsourcing
Service Delivery
Leadership
Training
Avaya
Iex
Crm
Employee Relations
Workforce Planning
Acd
Call Center
Sla
Capacity Planning
Ivr
Telemarketing
Onboarding
Certification
Colleagues
Stephanie Froehlich, CFRE
Senior Vice President Of Development
Eric Holderness
Senior Associate Vice President Of Development
Julie Craig
Associate Vice President Of Decision Sciences
Angela Altamore
associate vice president stewardship and donor engagement
Brett Engleman
event planner to the president and first lady of kansas state university
Other Named Brian Gonzales
Frequently asked questions
We found 7 Brian Gonzales's email addresses
We found 4 Brian Gonzales's phone numbers
Brian Gonzales's social media include: Linkedin,
Brian Gonzales works for Kansas State University Foundation
Brian Gonzales's role in Kansas State University Foundation is Manager Of State Agico Requirements
Brian Gonzales works in the industry of Fundraising
Brian Gonzales's colleagues are Stephanie Froehlich, CFRE,Eric Holderness,Julie Craig
Brian Gonzales's latest job experience is Manager Of State Agico Requirements at Kansas State University Foundation