Brian Harris

Recognized as a forward-thinking, technically proficient Customer Service professional with noted achievements in facilitating valued customer engagements to move the company forward within each account. Stand as a dedicated customer experience expert by shepherding clients from account onboarding to solution delivery throughout the customer-facing value stream. Create significant investments around customer priorities, account retention, team development, cross-functional teamwork, and open communication to achieve business results. Skilled engagement strategist with extensive experience putting in place processes, workflows, and cross-functional teams to ensure business value is maximized across customer accounts. Serve as the voice of the customer when delivering sensitive feedback to executive leaders to drive change and resolve issues. Review a cascade of reports to ensure continuous improvement plans move the business in the right direction within each account and partnership.