Brian Murray

Highly driven focused individual Strong background in debt customer service Complex debt inquires Quality and reward Process change Consistent performer witching targets set Currently working as customer recovery lead, this is a key part within British gas! Every company makes mistakes or issues occur and this is where I use my key skills to correct these issues and faults making sure the customer is getting the correct service, following legal and regulatory guidance, I don’t want any repeat issues occurring moving forward after fixes have been in place meaning controls are implemented where required. Presenting conduct and governance sessions weekly and monthly to key stake holders on all our current open customer recovery activities. Large part of my role is documenting all actions taken within the activity I work and providing daily updates. Completing analysis work on data is a key part in the role as well, need to understand the data the impact and what steps are next.