Brian Sass

#39 years at ISM Canada - a division of IBM. Mainframe Operations  1981 – 1983 Electronic data processing technician  1984 – 1984 Mainframe operator  1985 – 1987 Senior mainframe Operator Helpdesk/Service desk/Deskside  1987 – 1996 Senior Customer Service Desk Representative  Providing quality customer service, trouble shooting and problem resolution To multiple clients on multiple service platforms Network Support Team  1996 – 2012 Network Analyst / Network Support Consultant  Responsible for hardware configuration and installation for multiple clients across Canada. Providing rack design & cable layout for ethernet and fiber. Hands & eyes resource for third party installers. Facilities  2012– Feb 13 2020: Facilities Operations Coordinator. Responsible for all aspects of ISM Data Centre operations, including power planning and provision to rack, power redundancy planning, site maintenance of electrical components, Generators, Chillers, UPS etc. Monitor site via Metasys BMS system. Assist with Network cabling strategies as required. 2004 - BaSc Paleobiology - Science research expeditions 2003, 2004, 2007, 2010