Brian Wan

15+ years solid experience in Information Security and Physical Security industry on the International and Local environment delivers excellent services to B2B and B2C clients by continues creating “Value” to the organization and customers. A determined and result oriented Incident Handling Experience who professional with extensive knowledge of Information Security Management System (ISMS), Information Technology Infrastructure Library(ITIL), International Organization for Standardization (ISO), and Customer Relationship Management (CRM), in dealing with the critical situation occurring in the daily operation on the global telecom environment. Also, I have built up a strong understanding of customer experience, managing both internal and external expectation in business and technical perspective ensuring service restoration is able to meet the customer expectations as well as the service level agreement (SLA).