Bridgette Marchant

I am an experienced Key Account Manager with over 15 years’ driving sales within domestic courier and domestic transport markets. I have a successful track record retaining key blue-chip clients, growing sales channels and reducing costs associated with customer service processes. Tenacious and driven with a passion for building relationships I have delivered positive financial results and created long-term, mutually beneficial partnerships with multiple clients. Career highlights include: Management of Key Accounts across a range of businesses, and more currently overseeing 3 key business warehousing units at TGE. Achieved KPI’s and sales targets securing accounts across Strategic accounts for organisations including CourierPost, TIL/Roastar, Brightstar, Sealink and TGE (Toll Global Express). Ü Reduced overall labour costs within the customers services team by >20% in 2016 for Brightstar New Zealand My earlier career as Strategic Business Manager for Roadstar, Business Development Manager for Fliway Transport and Key Account Manager with Courier Post has allowed me to develop commercial knowledge and experience, negotiating with customers to secure business and deliver returns to the organisations I have worked for. My areas of expertise include: - Account retention - Strategic account management - Customer service strategy - Team leadership - Contract negotiations - Reporting - Business growth - Project leadership - Staff training and coaching