sr global release operations change process program manager i driving customer service and support experiences by bridging gaps between technical and non-technical teams @ Microsoft
Seattle, Washington, United States
Britta Hoffmann
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Travel Institute of the Pacific
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTBritta Hoffmann is a results-oriented professional with 25.7 years of experience in program management, vendor management, process improvement, and product management. She has a strong background in travel-industry and software, with expertise in project, program, and release management, training, sales, and customer service. Britta has a proven track record of defining global consumer needs and leading teams to implement projects. She is multi-lingual, fluent in German, and English, and has a Lean Six Sigma certification. Britta has worked at Microsoft in various roles, including Sr. Global Release, Operations, Change, and Process Program Manager, bridging gaps between technical and non-technical teams.
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About
Results-oriented Professional with eightteen years of progressively responsible travel-industry and software related experience in project, program and release management, training, sales and customer service. Exceptional analytical experience in defining global consumer needs, coordinating resources and leading teams to implement projects. Successfully maintained high customer satisfaction through responsive communication, quality assurance measures and creative problem solving skills. Multi-lingual, fluent in German and English. Specialties: Multi-lingual, fluent in German and English. Lean Six Sigma - Green Belt Trained Prosci Change Management certified
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sr global release operations change process program manager i driving customer service and support experiences by bridging gaps between technical and non-technical teams
Quality and Process Program Manager
Css Global Release Program Manager - Devices And Tools
Software Development
Britta Hoffmann's Professional Milestones
- Account Manager Distribution Marketing (2007-11-01~2008-11-01): Driving revenue growth through strategic account management and effective data-driven marketing strategies.
- Quality and Process Program Manager (2011-12-01~2012-10-01): Developing and implementing a robust quality and process strategy, achieving optimal performance and customer satisfaction.
Education
Skill
Program Management
Management
Vendor Management
Process Improvement
Product Management
Project Management
Strategy
Leadership
Change Management
Budgets
Enterprise Software
Multilingual
Team Leadership
Call Center
Cross Functional Team Leadership
Six Sigma
Data Analysis
Training
Project Planning
Quality Assurance
Customer Service
Software Development
Integration
Customer Satisfaction
Business Development
Coaching
Call Centers
Testing
Business Planning
Strategic Planning
Analysis
Team Building
Start Ups
Service Delivery
Prosci Change Management
Certification
Colleagues
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Britta Hoffmann works for Microsoft
Britta Hoffmann's role in Microsoft is sr global release operations change process program manager i driving customer service and support experiences by bridging gaps between technical and non-technical teams
Britta Hoffmann works in the industry of Software Development
Britta Hoffmann's colleagues are Alexander Virgil Popa,Zou zay dong,Mekki Mohamed
Britta Hoffmann's latest job experience is sr global release operations change process program manager i driving customer service and support experiences by bridging gaps between technical and non-technical teams at Microsoft
Britta Hoffmann's latest education in Travel Institute of the Pacific
