Bud Schroeder

Top performing and well respected Senior Customer Success Engineer working directly with cloud based collaboration customers. Executed help with onboarding, learning how to take full advantage of the tools and how to collaborate with others using the same tools. Manage Cloud based Beta programs for multiple products, recruiting and nurturing Beta customers to give their feedback on the cloud based products. Build and manage our Community forums, encourage other customers to help answer questions. Built and managed a Tips, Tricks and Tutorials forum so that customers can capitalize on quick tutorials and tips helping better understand the collaboration workflow. HIGHLIGHTS: ● 5 years Senior Customer Success Engineer working directly on the Cloud Platforms team. ● 15 years as a Senior Black Box Test Engineer as lead tester on many features for Leading Industry standard, AutoCAD. Install, Licensing, Network Deployment, Migration, Customization, Cloud based collaboration and syncing of files and customization. ● 20 + years Beta Programs on the AutoCAD Beta projects, Service Packs, and Hot fixes, A360 Mobile for Android and iOS, Desktop Connector for Cloud based collaboration for AutoCAD, Inventor, Revit and the Team projects. ● 20 + years Community Management with multiple products and platforms. Lithium, Get Satisfaction, WEB Boards and many more for industry leaders Autodesk and Hewlett Packard. SKILLS: ☛ 3D ☛ 2D ☛ Able to learn new technologies quickly ☛ Agile ☛ Adobe Creative Suite ☛ AutoCAD ☛ AutoCAD LT ☛ Author ☛ Author Knowladge Base Articles ☛ Beta Programs Manager ☛ Black Box Tester ☛ Camtasia ☛ Centercode ☛ CorelDraw ☛ Fidler ☛ Graphic Artist ☛ Jira ☛ Lithium ☛ PrimalScript ☛ Product Design ☛ Product Marketing ☛ Sales Force ☛ Senior Customer Success Engineer ☛ Senior QA Engineer ☛ Slack ☛ Snagit ☛ Social Media ☛ Test Plans ☛ Test Designs ☛ Test Cases ☛ Trello boards ☛ UserVoice ☛ Visual Source Safe