Project Management Professional | Customer Success | Customer Experience@ Apotica
Ghana
Burtlyne Adjei
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FlashIntel GPTBurtlyne Adjei is a young and dedicated individual with 4.4 years of work experience. Based in Ghana, she has a strong interest in emerging customer satisfaction theories and new models of achieving excellent customer experience. Burtlyne is determined and decisive, with a dynamic approach to work. She has driven the adoption of a customer-centric culture in all operations, driving sales and achieving ISO 9001 QMS certification. As a customer success advocate, Burtlyne has contributed to the impact of promoting excellent customer service within the organization.
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About
I have great interest in emerging customer satisfaction theories and new models of achieving excellent customer experience. A young and dedicated individual with good interpersonal skills and an excellent team player. I have an active and dynamic approach to getting work done. Determined and decisive. In my current position as service delivery manager, I have driven the adoption of a customer centric culture in all operations. Sales between the year 2020 till date has seen a 20% increase due to the achievement of the ISO 9001 QMS certification led by me. As a customer success and experience advocate, I have contributed and witnessed the impact of promoting excellent customer service within the organisation before extending to commercial customers.
...See MoreWork Experience
Project Management Professional | Customer Success | Customer Experience
Project Manager
Quality Manager
System Engineer
IT Services and IT Consulting
Burtlyne Adjei's Professional Milestones
- System Engineer (2019-06-01~2020-03-01): Implementing robust and efficient systems, optimizing performance and enhancing connectivity for clients.
- Project Manager (2020-08-01~): Successfully coordinated and delivered large-scale projects on time and within budget.
Education
Telecom And Networking
2018-2019Certification
Colleagues
Felix N.
chief executive officer at apotica
Clifford Williams
director customer experience it projects service delivery
ama birago
General Services Manager
Jake Jkuma86
Information Technology Manager
Elom Kutsienyo
chief technology officer at apotica ccie #55661
Other Named Burtlyne Adjei
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Burtlyne Adjei works for Apotica
Burtlyne Adjei's role in Apotica is Project Management Professional | Customer Success | Customer Experience
Burtlyne Adjei works in the industry of IT Services and IT Consulting
Burtlyne Adjei's colleagues are Felix N.,Clifford Williams,ama birago
Burtlyne Adjei's latest job experience is Project Management Professional | Customer Success | Customer Experience at Apotica
Burtlyne Adjei's latest education in Admin Telecom Academy
