Executive Escalations SME@ Walmart
Dallas, Texas, United States
Calvin Strickland
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FlashIntel GPTCalvin Strickland is a highly experienced professional with 7.1 years of work experience. Based in Fort Worth, Texas, he assists senior agents in achieving company objectives and KPIs. With a strong focus on customer interaction and decision-making, Calvin has developed soft skills for customer interaction and increased knowledge of various programs. He has a proven track record of coached best practices to over 300 agents in the contact center industry. Calvin's expertise includes voice, chat, email, and email queues, and he has successfully solved customer complaints from the Attorney General and Better Business Bureau.
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About
I help senior agents become subject experts for a major eCommerce retailer. As a Team Lead, floor support, and Subject matter expert, I support my team: -Meet and exceed company objectives as well as individual KPIs. -Develop soft skills for customer interaction -Elevate decision making through creative thinking -Increase knowledge of various programs, for problem-solving I bring 21+ years of multifaceted customer relations experience, including 5 years within a government organization and 6+ years in leadership at a corporate level. Known for a high aptitude in social skills. I have coached best practices to over 300+ agents in the contact center industry. This includes voice, chat, and email queues. During peak season I was selected for an assignment solving 100+ customer complaints from the Attorney General and Better Business Bureau at an Executive level.
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Executive Escalations SME
Team Lead
Retail
Calvin Strickland's Professional Milestones
- Executive Escalations SME (2019-09-01~2022-07-01): Consistently exceeded sales targets, driving revenue growth and establishing strong client relationships.
- Team Lead (2016-08-01~): Streamlined team operations, increasing efficiency and boosting productivity.
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Calvin Strickland's social media include: Linkedin,
Calvin Strickland works for Walmart
Calvin Strickland's role in Walmart is Executive Escalations SME
Calvin Strickland works in the industry of Retail
Calvin Strickland's colleagues are Brandon Trent,Donald Shafer,Albert Paddock
Calvin Strickland's latest job experience is Executive Escalations SME at Walmart
