Software Product Manager@ IBM
Louisville, Colorado, United States
Cappra Colangelo
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Berthoud High School
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FlashIntel GPTCappra Colangelo is a highly experienced professional with 27.7 years of work experience in the software industry. Based in the United States, Cappra has a diverse skill set that includes expertise in training, order fulfillment, ERP software, teaming, and product management. With a strong background in analysis and troubleshooting, Cappra has worked at IBM in various roles, including Level 1 Customer Support and Warranty Claims And Parts Center. Cappra's ability to influence and negotiate with local and international teams to ensure high-quality software products are delivered to customers with high quality and timeliness.
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About
At IBM I leverage my ability to influence, negotiate and work with local and international teams to ensure that the software brands that I have responsibility for are delivered to our customers with the high quality and timeliness that IBM is known for. I train global employees in business processes to achieve initiatives and always-on response.
Work Experience
Software Product Manager
Customer Support Level 1
Level 1 Customer Support
IT Services and IT Consulting
Cappra Colangelo's Professional Milestones
- Customer Support Level 1 (1998-01-01~2001-04-01): Provided exceptional customer support, resolving issues promptly and fostering a positive customer experience.
- Level 1 Customer Support (1998-01-01~2001-04-01): Improving customer satisfaction through effective communication and problem-solving skills.
Education
Skill
Software Industry
Training
Order Fulfillment
Erp Software
Teaming
Product Management
Software Product Management
Analysis
Troubleshooting
Software Project Management
Portfolio Management
Leadership
It Strategy
Integration
Management
Business Process
Process Improvement
Cross Functional Team Leadership
Crm
Business Analysis
Project Management
Sales
Program Management
Business Process Improvement
Certification
Colleagues
Other Named Cappra Colangelo
Frequently asked questions
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Cappra Colangelo works for IBM
Cappra Colangelo's role in IBM is Software Product Manager
Cappra Colangelo works in the industry of IT Services and IT Consulting
Cappra Colangelo's colleagues are Tina Coombe,Rolgie Angelo G.,Md Repon Repon
Cappra Colangelo's latest job experience is Software Product Manager at IBM
Cappra Colangelo's latest education in Berthoud High School
