Carl L. Swanson

Senior Business Analyst and Project Manager experience includes:• Persuasive project manager capable of interacting with all levels of business management.• Successful in analysis, design, implementation and management of critical customer projects.• Well versed in all aspects of project management, including: methodologies; scheduling; estimating; budgeting; business partnering and relationship building.• Responsible for developing and implementing large, strategic projects with measurable goals and business value.• Practical business and technical leadership skills, including: team building, managing process improvement, change management and building collaborative relationships. • Directly involved with strategic and tactical planning with software partners, inter-business tradingpartners and retail standards organizations.• Develop documentation that clearly articulates both business and technical designs andprocedures.• Troubleshoot and perform in depth root cause analysis to determine and resolve systemic issues.• Specific training and practical use of Philip Cosby’s Total Quality Management program; meetingfacilitation practices; business consulting.