Head Of IT Service And Operations@ Lookers Motor Group Limited
Manchester Area, United Kingdom
Carl Smith
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Liverpool John Moores University
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FlashIntel GPTCarl Smith is an experienced IT Service Manager with over 15 years of experience in service delivery, project management, stakeholder relations, and high-level architecture. He has a proven track record in supporting telecoms/IT services and large, high-risk projects across multiple platforms and sites. Carl has a diverse skill set that includes technical budgeting, vendor support, and business continuity. He has worked in various roles, including IT Operations Service Delivery Manager and Group IT Operations Manager, in companies such as Peninsula UK and BT. Carl is based in Manchester, United Kingdom.
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About
An experienced IT Service Manager with a proven track record in Service Delivery, Project Management, Stakeholder Relations/Delivery, High Level architecture and Cloud vs On Site Strategy, Implementation, and Support. Working in the IT Service industry for over 15 years, I excel in fast paced, demanding environments when supporting Telecoms/IT Services and large, high risk projects across multiple platforms and sites. A wide range of skills and experience have been gained in: Diverse Team and Stakeholder Management / Technical budgeting / Third Party Vendor support and relations / Contact Centre, Workforce & PBX Management / Mobile Device Management / Service Desk Management / Business Continuity / Crisis Management / Change Control / Site Acquisition & Decommission / Structured cabling / WAN SIP ISDN TV AV and Digital Signage Implementation & Migration / Large, and often, High Risk, IT Project Management
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Head Of IT Service And Operations
Carl Smith's Professional Milestones
- Telecommunications Manager (2012-12-01~2016-12-01): Implementing strategic business solutions and resulting in a significant increase in market share.
- Telecommunications Analyst (2002-05-01~2007-07-01): Enhanced data analysis capabilities to enhance decision-making and optimize telecom integration processes.
Education
Skill
Management
Telecommunications
Customer Service
Project Management
Strategic Planning
Telecommunications Engineering
Leadership
Workforce Management
Cloud Applications
Telecommunications Management
Telecommunications Systems
Telecommunications Software
Global Telecommunications
Telecommunications Policy
Service Desk Management
Structured Cabling
Video Conferencing
Lifesize Video Conferencing
Polycom Video Conferencing
Mobile Devices
Mobile Applications
Mobile Communications
Mobile Device Management
Ios
Computer Hardware
Hardware Architecture
It Hardware Support
Phone Etiquette
Ip Phones
Mobile Phone Industry
Phone Coverage
Phone Lines
Isdn
Session Initiation Protocol
Sip Trunking
Voip Protocols Sip
Ip Pbx
Private Branch Exchange
Contact Centers
Contact Center Operations
Contact Center Technology
Workforce Planning
Tender Management
Tender Planning
Budget Forecasts
Certification
Colleagues
Deborah Sherry
Chief Commercial Officer | Managing Director | General Manager | Senior Vice President | Board Director
Robin Gregson
experienced plc cfo
Eleanor Bilton
Personal Assistant To Chief Financial Officer
Andy Garrett
Chief Information Officer
Laura McDonald
proud owner of wag ‘n’ go dog walking service
Other Named Carl Smith
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Carl Smith works for Lookers Motor Group Limited
Carl Smith's role in Lookers Motor Group Limited is Head Of IT Service And Operations
Carl Smith's colleagues are Deborah Sherry,Robin Gregson,Eleanor Bilton
Carl Smith's latest job experience is Head Of IT Service And Operations at Lookers Motor Group Limited
Carl Smith's latest education in Liverpool John Moores University
