Service Director@ Lexus
Miami-Fort Lauderdale Area
Carlos Gonzales
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FlashIntel GPTCarlos Gonzales is a highly experienced professional with 29.7 years of work experience. He has a strong background in fixed operations and has achieved significant accomplishments in the automotive industry. Carlos has held various positions, including Fixed Operations Director and Service Director, in reputable companies such as Lexus District and BMW. He is known for his leadership skills, mentoring abilities, and customer satisfaction. Carlos is known for his exceptional service efficiency and ability to improve sales and team performance. He is a motivated and persuasive communicator who is driven for success in any industry.
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Lexus District ranking 1st or 2nd out of 11 centers in CSI, Hrs Per RO (2.5-3.4), doubled CP Gross of district average. Highest ELR an Service Efficiency at 121%. Highest average Service Retention. Documented history of excellence in Fixed Operations. Known for leadership, mentoring and customer satisfaction. One of my greatest contributions were three BMW Center of Excellence Awards within the second year of my tenure at each dealership when Fixed Operations accounted for 60% of the criteriaLexus, record CSI, CP sales warranty out of line conditions corrected. Highest RO value of the dealer group, highest CP sales improvement of the group as well. Received compliments as best performing and managed Fixed Operations of the dealer group.I believe communication and placing people first is the key to success in any industry. I am a relentlessly optimistic leader who is passionate about changing attitudes and behavior from simple compliance, to enthusiastic cooperation.Highly motivated, persuasive communicator, and driven for success!AWARDSLexus - JD Power Dealer Excellence AwardThree BMW Center of Excellence Awards (Fixed criteria 60%) BMW Profiles in Achievement Award Platinum LevelSonic Automotive Highest Performing Center Award
...See MoreWork Experience
Service Director
Motor Vehicle Manufacturing
Carlos Gonzales's Professional Milestones
- Service Director: Implementing strategic initiatives to expand service offerings and increase customer satisfaction ratings.
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Carlos Gonzales works for Lexus
Carlos Gonzales's role in Lexus is Service Director
Carlos Gonzales works in the industry of Motor Vehicle Manufacturing
Carlos Gonzales's colleagues are Jaime Sebero,bob enduive,Lauren Lamb
Carlos Gonzales's latest job experience is Service Director at Lexus
