Carlos Reyes

Accomplished Customer Service Manager and Broadcast Operations Specialist with over 15 years of experience both in retail and corporate support functions. Talents include, leadership, troubleshooting, recruiting, planning, business development and customer service. In retail produced 400% increase in sales within 3 years and recognized as one of the top producers in the Northeast for 5 years with several awards for record breaking sales. Business transformation and change management accomplished with a single location with 2 associates developing into a 20+ team in less than 3 years. Partnered with mall marketing and increased customer base by 800% which generated 1,000% increase in business. Recruited through key relationships with other companies to acquire top talent. Awarded the prestigious Club Master Award which is considered the highest honor. Managed vendor accounts for NBC Universal with hands on experience. Produced high quality customer service metrics such as 98% SLA and reduction in equipment loss, communication downtime and Executive equipment management for international and domestic travel. Managed multi-million dollar accounts with telecommunications vendors such as Verizon, AT&T, Sprint, T-Mobil, Ricoh and AVAYA. Currently at NBC Sports. Please feel free to send an invitation.