process management customer service at unite@ Unite
Potsdam, Brandenburg, Germany
Carola Urquhart,
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FlashIntel GPTCarola Urquhart, with 37.2 years of experience, is a highly skilled professional in business process, process management, customer experience, e-commerce, and business process improvement. Based in Germany-Brandenburg-Potsdam, Carola's passion for customer satisfaction is evident in her passion for process management and service quality. She believes in collaborating with process users and providing excellent customer support. Carola believes in empowering and empowering customers, collaborating with them to understand their needs and deliver exceptional results. She is also a fan of Dr. Edward Deming.
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About
My passion for the customer is possibly unsurpassed and only matched by my passion for process management and service quality. I believe that the best results can be achieved by involving the process users (CIP & Kaizen) and in the customer support context, this is what I love to do and what I do best. Delight the customer, involve those folks who know the customer and their needs best and you will not only have a highly motivated and productive workforce but also loyal customers who will tell others how happy they are with your product and your CS. I am a great fan of Dr. Edward Deming!
...See MoreWork Experience
process management customer service at unite
IT Services and IT Consulting
Carola Urquhart,'s Professional Milestones
- Service Manager Operations (2014-08-01~2015-04-01): Optimized operations, enhancing efficiency and effectiveness for seamless customer service.
- It And Process And Project Management (2011-05-01~2014-04-01): Implementing efficient IT processes and projects, optimizing processes and enhancing organizational productivity.
Skill
Business Process
Process Management
Customer Experience
E Commerce
Business Process Improvement
Project Management
Outsourcing
Call Centers
Crm
Customer Service
Operational Excellence
Change Management
Net Promoter Score
Call Center
Six Sigma
Customer Support
User Experience
Customer Insight
Continuous Improvement
Visio
Coaching
Service Delivery
Quality Management
Business Development
Agile Project Management
Process Analysis
Operational Process Analysis
Kaizen
Root Cause Analysis
Project Coordination
Customer Analysis
Lean Management
Scrum
Root Cause Problem Solving
Leading In Change Processes
Service Delivery Management
Service Provider Management
Content Creation
Voice Of The Customer
Service Quality
Motivation
Spread Cheerfulness
Third Party Management
Content Marketing
Customer Loyalty
Target Group Analysis
Leadership
Innovative Thinking
Outside The Box Thinking
Product Management
Certification
Colleagues
Paul Gradinger
Product Owner
Lukas Eugen Marsoner Steinkasserer
Product Owner
Julia Leupold
Product Owner
Martin Kleinsteuber
Chief Information Officer | Lead Data Scientist
Dimitry Polivaev
Software Developer, Creator of Freeplane, Founder of the Munich Software Craft Community, Inventor of #MobRetreat
Other Named Carola Urquhart,
Frequently asked questions
We found 1 Carola Urquhart,'s email addresses
We found 1 Carola Urquhart,'s phone numbers
Carola Urquhart,'s social media include: Linkedin,
Carola Urquhart, works for Unite
Carola Urquhart,'s role in Unite is process management customer service at unite
Carola Urquhart, works in the industry of IT Services and IT Consulting
Carola Urquhart,'s colleagues are Paul Gradinger,Lukas Eugen Marsoner Steinkasserer,Julia Leupold
Carola Urquhart,'s latest job experience is process management customer service at unite at Unite
