Caroline Jenkins

Award winning Travel Counsellors is now a truly dynamic and global travel company with 1,300 Travel Counsellors, with an average 20 yrs experience. Our 200-strong head office team in Bolton, UK combined with local support functions in each of the 7 countries in which we operate provide unrivalled personal training and support for each and every Travel Counsellor. Travel Counsellors customers benefit from having their own personal Travel Counsellor who takes pride in getting to know their clients personally, providing them with the highest possible levels of service. In the pursuit for excellence, our insistence on high standards and emotional attachment to our customers, we have developed a loyal public following like no other. Every day we go the extra mile to take care of our customers' travel arrangements, down to the very last detail. So much so, we’ve won countless awards for our service and have one of the best service scores in the world, ahead of the likes of Apple, with many agents boasting a repeat business rate of up to 80%. This is reflected in the continued success of the business across the world, with Travel Counsellors being listed in the 2011, 2012 and 2013 Sunday Times International Fast Track for international growth and the Telegraph’s 1000 Britain’s Brightest Businesses. Essential to this is our standing as travel industry leaders in Financial Protection and we continue to take great care in avoiding the less financially robust companies that operate in the industry. Being the first company to become accredited by the CAA for Flight Plus, we’re proud to say we protect every penny of our customers' money in the form of a Trust, free of charge. As both agents and operators we offer the very best and most comprehensive financial protection, which means Travel Counsellors' customers can be safe in the knowledge that their money is completely protected. We believe strongly that this is not a privilege, but a customer's basic right.