Catherine Travis

20 years experience in travel industry, 9 of which have been in a manager/ team leader role. Multiskilled in both sales, aftersales and operations, working in a high call volume contact centre. Ran teams of both full time and flexi agents in sales, customer service, flight operations, in resort issues Consistently hit and exceeded targets in line with company KPIs. Experience with coaching/recursive feedback to drive performance, margins and conversions, and to develop agents skills. Worked on flight promotions for blue chip companies. Well travelled with excellent destination knowledge. Heavily involved in recruitment, training and grad bays for new starters, giving ongoing support and coaching GDS experience on Worldspan and Galileo. The last 2 years have been working on amadeus, making new bookings, amendments, and travel disruption, reissuing tickets. Good organisational skills, proactive in problem solving, and believe in providing a positive customer experience.