Cerar Yousif
customer experience strategy marketing operations speaker@ Ericsson
Sweden
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Cerar Yousif is a highly experienced professional with 23.5 years of work experience in executive briefing, telecommunications, mobile devices, strategy, and product management. Based in Sweden, Cerar has a strong background in sales, with 10 years of experience working with customers, including training and C-level engagements, leading to a compounded average growth rate. He has also led a global team in transformation facing extreme workload while employee satisfaction has been positively impacted. Cerar's expertise lies in change management, customer experience, sales, business development, and digital marketing. He has worked with various organizations, including SAAB, Postnord, Volvo Group, Volvo Cars, Scania, and Telia.
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Emails and Phone Numbers

@ericsson.com
@ericsson.com
+46 761271****
+46 107190****
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About

• Sales: 10+ years working with customers spanning from training to C-level engagements with engagement leading to 100% compounded average growth rate during three consecutive years. Followed up by activities in nurturing leads worth 2,5 BSEK resulted in 1,5 BSEK of net sales. • Leadership: Currently leading a global team in transformation facing extreme workload while employee satisfaction has been positively impacted; Leadership performance with improved 8%-points and strategic direction index improved 29 %-points • Digital Marketing & CRM: Leading change management towards automation and digitalization and measure ROMI (return on marketing investment) orientation • Customer Journey: Mapping and executing on customer buying behavior combining online and offline marking. • Strategy and advisor: Best practice tactics in customer experience for multiple organizations such as SAAB, Postnord, Volvo Group, Volvo Cars, Scania and Telia Specialties: •Change Management •Customer Experience •Sales •Business Development •Go-to-market •Radio and IOT knowledge •Digital marketing & Omni Channel marketing •Demand Generation •Opportunity and leads generation •Experience Center, Showroom and Briefing Center •Events •Brand •Storytelling

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Work Experience

Torshamnsgatan 21, Kista, Stockholm, SE

IT Services and IT Consulting

111480
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Cerar Yousif's Professional Milestones

  • Technical Instructor (2000-05-01~2004-08-01): Provided comprehensive instruction to students, fostering development and knowledge sharing across multiple departments.
  • customer experience strategy marketing operations speaker (2006-10-01~2007-08-01): Streamlined customer experience processes to enhance brand reputation and deliver exceptional marketing operations.
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Education

Berghs School of Communication
Berghs School of Communication
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