Ceri Laugharne
senior operations manager at newlaw solicitors@ NewLaw Solicitors
Cardiff, Cardiff, United Kingdom
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Ceri Laugharne is a Senior Operations Manager in the Personal Injury Sector with 17.2 years of experience. She possesses skills in leadership, coaching, legal advice, team management, and employee training. Based in Cardiff, United Kingdom, Ceri is responsible for supervising and motivating a department of fee earners to manage high volume cases of personal injury matters. She is known for providing excellent client service while meeting business needs. Ceri is skilled in analyzing management information and reporting financial information to senior management. She has worked at NewLaw Solicitors and Hugh James in various roles, including Team Leader and Manager and Case Manager.
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Emails and Phone Numbers

@new-law.co.uk
+44 333003****
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About

Senior Operations Manager in Personal Injury Sector. - Responsible for supervising and motivating a department of fee earners to manage a high volume caseload of personal injury matters. Ensuring excellent client service whilst meeting business needs. - Responsible for analysing management information to ensure case progression and ensure maximum performance in line with Service Level Agreements. - Reporting financial information and performance to senior management. - Recruitment.

Work Experience

Helmont House, Cardiff, CF10 2HE, GB

Legal Services

331
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Ceri Laugharne's Professional Milestones

  • Rta Personal Injury Fee Earner (2006-09-01~2007-08-01): Completing the RTA injury compensation program to ensure compliance and mitigate potential risks for clients.
  • Team Leader (2007-08-01~2008-08-01): Driving team collaboration and achieving consistent results through effective leadership and team achievement.
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Education

University of the West of England
University of the West of England

2:1

2003-2006