Director Of Operations Support | Global Reporting@ VXI Global Solutions, LLC
Manila, National Capital Region, Philippines
Charlemagne Canela
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FlashIntel GPTCharlemagne Canela is a highly experienced professional with 21.9 years of work experience in workforce management, forecasting, and outsourcing. She has a strong background in program management, contact centers, and leadership. Charlemagne has held various leadership positions in renowned companies such as VXI Global Solutions, LLC and Accenture. She has expertise in capacity planning, financial forecasting, project management, and optimization. With her extensive knowledge and skills, Charlemagne has successfully managed multiple teams and implemented effective business process improvements. She is currently based in Manila, Philippines.
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About
21 years experience in BPO and 18 years in Workforce Management handling multiple teams supporting multiple sites globally. Head of WFM for Sitel Eastwood, IBEX Philippines Command Center and Forecasting and Resource Management in Accenture. Strong experience in capacity and demand planning, financial forecasting, project management and optimization.
Work Experience
Director Of Operations Support | Global Reporting
Associate Director Of Operations Support And Global Reporting
Outsourcing and Offshoring Consulting
Charlemagne Canela's Professional Milestones
- Director Of Operations Support | Global Reporting (2017-09-01~2021-08-01): Streamlining global reporting processes, ensuring accuracy and efficiency in global reports.
- Senior Workforce Manager (2011-08-01~2012-04-01): Streamlined workforce management processes, resulting in increased efficiency and improved HR performance.
Skill
Workforce Management
Bpo
Management
Forecasting
Outsourcing
Program Management
Contact Centers
Leadership
Capacity Planning
Training
Avaya
Service Delivery
Project Management
Recruiting
Call Centers
Business Process Outsourcing
Customer Satisfaction
Resource Management
Cost Management
Business Planning
Demand Planning
Strategic Financial Planning
Opex
Business Pro
Business Process Improvement
Team Management
Performance Management
Vendor Management
Data Modeling
Statistical Data Analysis
Data Analysis
Command Center
Business Development
Data Analytics
Certification
Colleagues
Michael Jossi
Chief Person Officer | Chief Human Resources Officer | Board Advisor
Mike Pilgrim
ceo ibel13ve inc
Rameez MeeraSahib
Chief Technology Officer
Brandon Cleveland
founder of brandon s corner
Eva Wang
Co-Founder | Chief Executive Officer
Other Named Charlemagne Canela
Frequently asked questions
We found 2 Charlemagne Canela's email addresses
Charlemagne Canela works for VXI Global Solutions, LLC
Charlemagne Canela's role in VXI Global Solutions, LLC is Director Of Operations Support | Global Reporting
Charlemagne Canela works in the industry of Outsourcing and Offshoring Consulting
Charlemagne Canela's colleagues are Michael Jossi,Mike Pilgrim,Rameez MeeraSahib
Charlemagne Canela's latest job experience is Director Of Operations Support | Global Reporting at VXI Global Solutions, LLC
