Charles Jones

I love technology, whether it's helping a neighbor install their new SOHO router or configuring software on a server halfway across the country - I've been there, done that and had fun doing it. I'm a Security and Compliance Analyst contracted at the DFW Airport with over 8 years of experience working in the IT industry, 6 years functioning in Service Desk and ITSM administration roles and the other 2 travelling across the U.S. Installing and configuring Point of Sale devices and servers for the world's second largest software vendor. My skills include: • Ambitious and performance-driven with a strong work ethic. • Outstanding written and oral communication - from technical to layman's. • Skilled in Customer Service, Documentation, Networking, Hardware, Troubleshooting, Security and Systems Administration. • Additional experience includes: Active Directory Users and Groups, Microsoft Exchange Administration and Various SaaS (G Suite, Skype, Dropbox, Office 365, etc...)