Charlotte Denton LLB(Hons)

Troubleshooter - specialise in identifying issues and putting in resolutions. Experienced Business Intelligence Manager with a demonstrated history of working in the government administration industry. Skilled in Negotiation, Analytical Skills, Asset Management, Performance, complaints and business support. Specialise in turning around broken teams and building morale. Putting processes, policies and procedures in place and rolling out the necessary actions to make it happen. Work with performance analysts / officers to put performance framework in place alongside a number of performance indicators. Business planning and strategy as well as project management of projects within the long or short term plans. Raising performance in the complaints arena by spotting problems and introducing new ways of working. Ensuring complaints are seen as important and a process in embedded across whole teams. Supporting directors wherever needed with business support and management.