Charlotte-Louise Dickson
direct channels team manager@ Santander International
Belfast, Belfast, United Kingdom
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Charlotte-Louise Dickson is a natural leader with over 15 years of experience in risk management, leadership, customer service, retail banking, and banking. Based in Belfast, United Kingdom, she has a proven track record of success and is known for her motivation and communication skills. With over 3 years of managerial experience in contact centres, she has successfully managed teams of 7 to 12 members. Charlotte-Louise is confident in making positive decisions and promoting and tailoring service to the needs of individuals and businesses. She is a natural leader who can bring a positive impact on any department.
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I am a natural leader who strives to bring the best out of people through my excellent motivation and communication skills and overall positive attitude. I have over 3 years managerial experience within contact centres, managing teams ranging from 7 to 12 members with a proven track record of success. With previous experiences I feel that I can bring a positive influence into an already busy and vibrant department. With my confidence to make positive decisions and the ability to promote and tailor a service to the needs of an individual or business, I feel that I can bring a lot to the job both on my own and as part of an ever growing team

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Work Experience

13-15 Charing Cross, St. Helier, JE2 3RP, JE

Banking

124
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Charlotte-Louise Dickson's Professional Milestones

  • Personal Banking Advisor (2010-02-01~2015-02-01): Provided personalized financial support, leaving clients satisfied and delivering effective solutions.
  • Customer Service Advisor (2008-07-01~2010-02-01): Provided exceptional customer support, resulting in increased customer satisfaction and loyalty.
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Education

Ulster University
Ulster University

Business,

Business And Related Studies

2008-2010