Workforce Management Analyst@ Voya Financial
Jacksonville, Florida, United States
Chris Martin
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FlashIntel GPTChris Martin is an experienced Workforce Management Analyst with over 20 years of work experience in the financial services industry. He specializes in call center operations and administration, with skills in customer service, management, series 6, cash management, and retail. Chris is skilled in various software such as Avaya CMS, Aspect eWFM, Genesys, and IEX. He has worked at Voya Financial and Winn-dixie, gaining valuable experience in customer service and front end management. Chris also served as the site chair for the LGBTQ Allies ERG. He is currently based in the United States.
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About
Experienced Workforce Management Analyst with a demonstrated history of working in the financial services industry. I specialize in call center operations and administration concerning strategic planning, staffing, performance management, and data analysis. Skilled in Customer Service, Avaya CMS, Aspect eWFM, Genesys, and IEX. I also served as the site chair for the LGBTQ + Allies ERG from 2011-2018.
Work Experience
Workforce Management Analyst
Customer Service Representative
Financial Services
Chris Martin's Professional Milestones
- Customer Service Representative (2003-01-01~2003-10-01): Provided exceptional customer support, resolving inquiries and improving overall customer satisfaction.
- Customer Service Representative (2007-05-01~2010-04-01): Ensuring exceptional customer satisfaction by providing accurate customer support.
Skill
Customer Service
Management
Series 6
Cash Management
Retail
Self Driven
Self Management
Teamwork
Team Leadership
Avaya
Aspect
Ewfm
Avaya Cms Supervisor
Certification
Colleagues
Sean Malloy, A-CSPO
Digital Product Owner
Mike Salters
Digital Product Owner | Real Estate Investments & Consultant
Erin Turchin
ESL Business System Owner
Jennifer Bower
Product Manager | Owner | Customer Experience Leader | IT And Customer Service Professional
Tiana Phienboupha
Operations Consultant | Small Business Owner
Other Named Chris Martin
Frequently asked questions
We found 4 Chris Martin's email addresses
We found 2 Chris Martin's phone numbers
Chris Martin's social media include: Linkedin,
Chris Martin works for Voya Financial
Chris Martin's role in Voya Financial is Workforce Management Analyst
Chris Martin works in the industry of Financial Services
Chris Martin's colleagues are Sean Malloy, A-CSPO,Mike Salters,Erin Turchin
Chris Martin's latest job experience is Workforce Management Analyst at Voya Financial
